Lifetime Cleaning, Maintenance and Repairs
All jewelry sold by E.S. Designs comes with a life-time warranty, including all rings. The warranty includes most minor repairs that might be required, including cosmetic damages and loose settings due to what would be considered normal wear and tear, as well as free cleaning and re-polishing of your piece. If you require minor changes to your jewelry, including but not limited to adjusting the height of the setting or changing the thickness of the band, a Customer Service Consultant will be happy to discuss the options with you, and let you know what changes will be covered by the warranty, and what costs might be associated with changes that are not covered. Customers are advised to retain their receipt, as this serves as their warranty and proof of purchase. In order to complete repairs or changes under warranty, the consumer will be required to arrange and pay for registered delivery to the E.S. Designs offices in Vienna, Austria. E.S. Designs recommends that you insure your shipping appropriately, to protect your jewelry during shipping.
Lifetime Ring Resizing Guarantee
E.S. Designs realizes that as the years pass, you may find that your ring no longer fits the way it once did. Rather than suffer with a ring that is too tight or too loose, E.S. Designs offers one free full ring resizing as part of your purchase. In addition, we will make sure that your ring is returned to you looking as beautiful as it originally did - we clean and polish your ring after resizing at no charge.
Lifetime Diamond Upgrade Policy
E.S. Designs wants to make sure that you have the best diamond possible, and we know that means that you may want a large diamond in the future. To accommodate you, we offer the opportunity to upgrade your diamonds larger than 0.50 carats. In order to take advantage of this offer, you must have originally purchased your diamond from E.S. Designs, and the upgraded diamond that you chose must be at least 50 per cent higher in cost over the price of your original purchase. The full amount of your original purchase will be put towards your new diamond, excluding any shipping costs and applicable taxes. Your original diamond will need to be inspected by an independent party, namely the OEGV & OEGEMG, prior to upgrading. This very popular policy allows you to purchase the best diamond you can currently afford, with the confidence of knowing that you can upgrade your purchase as you require.